I would strongly recommend using his services without hesitation.

Neal has always provided an accurate, professional and reliable service. He has consistently kept me up-to-date (in terms of my pension) and provided accurate advice in plain English. He has always taken the time to understand my financial needs and has always provided the required tailored solution. I would strongly recommend using his services without hesitation.

What could they have done better?

I simply cannot suggestion any area which needs improvement!